Privacy Policy

Effective date: May 24, 2026

Zikr Vibe is operated by Soul Vibe Technology Limited, Hong Kong. This Privacy Policy explains what information we collect through zikrvibe.com, how we use it, who helps us process it, and how you can contact us about your rights.

Our principle

We present data. We do not judge it. We do not sell your personal information.

For Zikr Vibe products, your private spiritual practice is yours. Product use should support remembrance, not turn it into a public score.

Information we collect

When you use our store, we may collect:

Contact information, such as name, email address, shipping address, and billing address
Order information, such as products purchased, order value, shipping method, fulfillment status, and customer support history
Payment processing information handled by payment providers; we do not store full card numbers
Device and browser information, such as IP address, browser type, pages viewed, referring page, and approximate region
Marketing preferences, if you choose to subscribe to email or SMS updates
Customer support messages you send to us

Information from Zikr Vibe apps or connected products

This Shopify store is separate from the Zikr Vibe app experience. We do not use Shopify order data to score your worship, rank your dhikr, or build public leaderboards.

If a product connects to an app, the app's own privacy policy explains app-specific data use. For Zikr Vibe, dhikr count data is designed to remain private and under user control.

How we use information

We use information to:

Process and fulfill orders
Take payment and prevent fraud
Ship products and provide delivery updates
Answer support questions
Handle returns, refunds, and warranty requests
Improve store reliability and customer experience
Send marketing messages only where allowed and where you have opted in or where law permits
Comply with legal, accounting, tax, and regulatory obligations

Service providers

We use trusted service providers to operate the store. These may include:

Shopify for ecommerce hosting, checkout, order management, and store operations
Shopify Payments and Stripe, where applicable, for payment processing
Shipping and logistics providers for delivery
Klaviyo, if enabled, for email marketing and onsite messaging
Google Analytics and Google Ads, if enabled, for measurement and conversion tracking
Customer support, security, fraud prevention, and hosting providers as needed

These providers process information for store operations and are not permitted by us to use it for unrelated purposes.

Cookies and analytics

Our store may use cookies and similar technologies to keep the cart working, remember preferences, improve security, measure visits, and support marketing attribution. You can manage cookies through your browser settings. Some store functions may not work correctly if required cookies are disabled.

International transfers

We serve customers in multiple countries. Your information may be processed in Hong Kong, the United States, the European Economic Area, or other locations where our service providers operate. Where required, we use appropriate safeguards for international transfers.

Your rights

Depending on your location, including under GDPR, CCPA/CPRA, Hong Kong PDPO, or other applicable laws, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion, subject to legal and operational limits
Request portability of information you provided
Object to or restrict certain processing
Opt out of marketing messages
Request information about data sharing practices

To exercise privacy rights, email privacy@soulvibe.com. We may need to verify your identity before acting on a request.

Data retention

We keep order, support, and compliance records for as long as needed to operate the store, provide service, resolve disputes, prevent fraud, and meet legal, tax, accounting, and regulatory obligations.

Children's privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable technical and organizational safeguards to protect information. No online system is perfectly secure, so please contact us promptly if you believe your information may have been affected by a security issue.